A dead touchscreen can be software — or a failing digitiser after a drop.
Software First
- Force restart (Power + Volume combos vary by brand)
- Charge for 15 minutes — some phones ignore touch when critically low
- Boot Safe mode (hold Power off → Safe mode) — if touch works, a bad app is likely
- Remove thick cases / cheap screen protectors that block edges
- Dry the phone — moisture warnings confuse touch
- Update system software when usable
Hardware Clues
| Symptom | Likely |
|---|---|
| Ghost taps in one corner | Digitiser / moisture / protector |
| No touch after drop | Hardware — technician |
| Works with gloves off only | Settings / protector / sensitivity |
Related: Phone won’t charge · Factory reset after backup if software is corrupted.
FAQ
OTG mouse workaround?
If USB-OTG works, a mouse can help you back up before repair.
Green/pink lines + no touch?
Often panel damage — repair territory.
Sources / Verify With
- OEM force-restart docs
- Qualified screen repair quotes
Original Sen Gideons News Studio editorial.